Refund and Returns Policy

1. Scope

This policy applies to all goods sold by Solid Print3D Ireland Ltd to customers purchasing through our website or sales channels. Different provisions apply depending on whether you are purchasing as a consumer (B2C) or as a business (B2B).

2. Consumer Rights (B2C – EU Right of Withdrawal)

If you are a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise your right of withdrawal, we recommend that you submit your request via our withdrawal form or by email, as this provides a clear record of your request.

Returning the goods

Once you have notified us of your withdrawal:

• You must return the goods within 14 days of informing us.
• You will be responsible for the direct cost of returning the goods, unless the item is faulty or incorrectly supplied.
• We recommend using tracked shipping, as you are responsible for the goods until they are received by us.

Condition of returned goods

• You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning (as you would in a shop).
• You are responsible for any diminished value resulting from handling beyond this.
• If the goods show signs of use, damage, or are not returned in a condition suitable for resale, we may make a deduction from the refund to reflect the loss in value.

Refunds

If you withdraw from your purchase:

• We will refund all payments received from you, including the standard cost of delivery (excluding any additional delivery upgrades you selected).
• Refunds will be made within 14 days of receiving the returned goods, or (if earlier) when you provide proof of return.
• Refunds will be processed using the same payment method used for the original transaction.

Exceptions

The right of withdrawal does not apply, or may be limited, in the following cases:

• Sealed goods (such as consumables, filament, resin or parts) which have been opened after delivery and are not suitable for return due to quality reasons.
• Software products where the licence has been activated.

3. Returns for Faulty or Incorrect Goods (All Customers)

If goods are faulty, damaged, or incorrectly supplied:

• Please contact us as soon as possible.
• We will arrange an appropriate remedy, which may include repair, replacement, or refund.
• We will cover the reasonable cost of return shipping in these cases.

4. Business Customers (B2B)

For business customers, returns are accepted at our discretion and generally limited to:

• Faulty, damaged, or incorrectly supplied goods.
• Requests made within 14 days of delivery.
• Goods must be unused and in original packaging unless faulty. A restocking fee may apply.

5. Returns Process

To help us process returns efficiently, please:

Contact us at orders@solidprint3d.ie with your order details.
Provide your order number, item details, and reason for return.
Follow the return instructions provided.

Providing this information helps us issue return instructions promptly but does not affect your legal right to withdraw.

6. Important Information

You are responsible for return shipping costs when exercising your right of withdrawal (unless the item is faulty), and this is clearly communicated before purchase.

Nothing in this policy affects your statutory legal rights under applicable consumer law.